Right of Retraction - Satisfied or your money back
We allow you 7 days (for customer from Germany 14 days) to return a product that you are not satisfied with (applies to consumers, not for companies). Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
All Information stored on a digital support (memory card, hard drive etc.) and sent back to our Warehouse by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order.
If tests need to be carried out on the product, in the framework of the right of retraction, we will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 30 days.
Your product must be complete and in ‘as new’ condition (i.e. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. By following the steps above you will receive a full refund for the price of the product.
Please note that shipping and possible payment fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative.
To start a return please create a ticket in your profile.
The returned products must be shipped for revisions to our German service partner:
Returns and revisions
32758 Detmold / Germany
Unstamped packages will not be accepted. To ensure that your complaint is dealt with quickly, you must send a copy of the invoice and state the reason for which you are returning the product.